L+ Loan Plus Privacy Support
Privacy & Data Protection

Privacy Policy

This Policy explains how Loan Plus collects, uses, stores, safeguards, and shares personal information when you register, submit a loan request, manage repayments, contact customer support, or use other functions of the Loan Plus application.

Our Approach

Loan Plus processes personal information only for clear, legitimate, and service-related purposes.

Effective Date 1 August 2026
Privacy Commitment

Loan Plus aims to handle personal information responsibly, transparently, and with appropriate safeguards. By using the App, you acknowledge the practices described in this Privacy Policy.

Section 01

Purpose and Scope

This Privacy Policy applies to personal information processed through the Loan Plus mobile application, customer support channels, payment and identity verification services, hosting systems, analytics tools, and related technology used to operate the service.

Information is processed only where there is a lawful and reasonable basis, including service delivery, application assessment, account administration, fraud prevention, security, compliance, or consent where consent is required.

Section 02

Information We Handle

The information processed by Loan Plus may vary depending on the services you use and the stage of your account or application.

Identity Information Full name, date of birth, gender, nationality, identification number, and profile details.
Contact Information Mobile number, residential or mailing address, and emergency or reference contact details.
Verification Information Identity document images, selfie images, photographs, and related verification records.
Account and Loan Records Application history, approved amounts, repayment activity, account status, balances, and transaction records.
Device and Technical Data Device model, operating system, App version, IP address, identifiers, network information, crash reports, and diagnostics.
Approximate Location Where permission is granted, approximate city or regional location may be used for security, fraud controls, and risk review.
Where you provide another person's contact information, you should ensure that it is accurate and shared with that person's knowledge where required.
Section 03

How Information Is Collected

Loan Plus may receive personal information:

  • directly from you during registration, application, or account use;
  • when documents, photographs, or forms are uploaded through the App;
  • when you contact customer support or submit a complaint;
  • automatically from your device while using the App;
  • from payment, verification, hosting, analytics, security, and support providers;
  • from regulators, public authorities, or legally permitted sources where required.
Section 04

Device Permissions

Loan Plus may request access to selected device features only where that access supports a specific function of the service.

Camera Used to capture identity documents, selfie images, or other verification materials.
Calendar May be used, with your permission, to create repayment reminders. Unrelated personal events are not read unless separately disclosed and permitted.
Approximate Location May support fraud prevention, unusual activity checks, service availability, account security, and risk assessment.

Permissions can be reviewed or disabled through your device settings. Some features may not work correctly if a required permission is turned off.

Section 05

How Personal Information Is Used

Personal information may be used to:

  • create, verify, maintain, and secure your account;
  • confirm identity and assess eligibility;
  • review, approve, or decline loan applications;
  • disburse approved funds and record repayments;
  • send account, transaction, service, and repayment communications;
  • provide customer support and resolve complaints;
  • detect fraud, misuse, impersonation, or suspicious activity;
  • manage overdue obligations and conduct lawful recovery activities;
  • improve App performance, functionality, reliability, and security;
  • meet legal, regulatory, audit, reporting, and record-keeping duties.

Information will not be used for a materially incompatible purpose unless permitted by law or supported by additional consent where required.

Section 06

Analytics, Firebase, and Technology Services

Loan Plus may use Google Firebase and similar technology services for authentication support, analytics, crash reporting, performance monitoring, security, and service improvement.

These services may help us understand:

  • whether registration or login steps were completed;
  • whether a loan application was started or submitted;
  • how users interact with App functions;
  • whether crashes, technical errors, or performance issues occurred;
  • whether security events or potentially suspicious activity were detected.

Technical information collected through these services is used to operate, protect, analyze, and improve Loan Plus. Personal information obtained through analytics services is not sold.

Google and other technology providers may process certain technical information in accordance with their own applicable terms and privacy policies.

Section 07

When Information May Be Shared

Loan Plus does not sell personal information. Information may be shared only where reasonably necessary and permitted by law, including:

  • where you have provided consent or authorization;
  • with payment, verification, hosting, cloud, analytics, support, or technology providers;
  • with authorized collection or recovery providers for overdue obligations;
  • with advisers, auditors, insurers, contractors, or business partners under confidentiality duties;
  • with regulators, courts, law enforcement bodies, or public authorities where legally required;
  • during a lawful merger, restructuring, acquisition, or transfer, subject to appropriate safeguards.

Service providers are expected to use information only for the agreed service and to maintain appropriate security and confidentiality protections.

Section 08

Security and Safeguards

Loan Plus applies reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.

Information transmitted between the App and our systems is protected using HTTPS encryption and may be processed through Loan Plus service endpoints.

No digital transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your password, verification codes, device, and other account access information.

Where required by applicable law, Loan Plus will notify relevant authorities and affected users of a qualifying personal data breach.

Section 09

How Long Information Is Kept

Personal information is retained only for as long as reasonably necessary to provide services, manage accounts and loans, maintain transaction and compliance records, resolve complaints, prevent fraud, enforce agreements, and satisfy legal or regulatory duties.

Certain identity, verification, repayment, transaction, compliance, or dispute records may need to be retained after account closure or a deletion request where continued storage is required or permitted by law.

Section 10

Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • request access to personal information held about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of information eligible for deletion;
  • withdraw consent where processing depends on consent;
  • object to or request restriction of certain processing;
  • request information about how your data is used or shared.

Certain account details may be reviewed or updated within the App. Privacy, access, correction, or deletion requests may be submitted through the support or contact options available in Loan Plus.

A deletion request does not automatically require deletion of information that Loan Plus must retain for an active loan, unpaid obligation, fraud prevention, dispute handling, legal claims, regulatory compliance, or other lawful purposes.
Section 11

Age Requirement

Loan Plus is intended only for users who are at least 18 years old and legally capable of entering into a loan agreement. We do not knowingly provide loan services to children.

Section 12

Changes to This Policy

This Privacy Policy may be updated when our services, technology, business practices, legal obligations, or regulatory requirements change. The revised version will be made available through the App or another appropriate channel and will show an updated effective date.

Where required, additional notice or renewed consent will be provided before material changes take effect.

Section 13

Contact Us

For questions, complaints, privacy requests, or concerns about this Policy or the handling of your personal information, please use the customer support or contact options available within the Loan Plus App.